FAQs

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Please use the category and department filters below to find frequently asked questions from the City of Sunrise. Simply click on any question to display the answer as well as any included phone numbers or links to seek additional information.

In the event that you don't find the answer you're looking for here, please consider submitting a service request.

 

  • City Clerk

    • How can I attend a City Commission meeting or review recent City business?

    • How can I request a marriage license?

    • How can I review my property taxes?

    • How do I apply to be on an advisory board?

    • How do I contact the Clerk of the Courts?

    • How do I register to vote in Sunrise?

    • How do I request public records?

    • Is there a fee to be a lobbyist?

    • What do I need in order to perform a lien search?

    • When is the next citywide election?

  • Community Development

    • Can I place signs on the street if I am having a yard sale?

    • Can I pull permits as a homeowner, or must I hire a contractor?

    • Do pit bulls need to be registered with the City?

    • How are plant connection fees calculated?

    • How big of a shed am I permitted to have and where on my property can I place it?

    • How long does it take to get a permit approved?

    • If a previous property owner did not get permits for building work, how do I correct the violation?

    • Is a building permit required for every improvement or change I make to my house or property?

    • What are the required structural setbacks for a subject property?

    • What is a C.O.?

    • What is the zoning on a subject property and what may be built on it?

    • Where and how in the City can I develop a particular use of land (e.g., residential)?

    • Where can I obtain a copy of an existing survey for a specific parcel of land?

    • Where can I review the City of Sunrise code of ordinances?

    • Who is responsible for a tree on my property that needs trimming?

  • Finance

    • How can I offer goods/services to Sunrise residents, not the City government?

    • How do I do business with the City of Sunrise?

    • How do I register as a communication services provider?

    • Where can I discuss a contract that my company was granted by the City of Sunrise?

    • Where can I discuss payments for goods or services that my company provided to the City of Sunrise?

    • Where can I find the results of my company's bid/quote that the City of Sunrise solicited?

    • Where do I file a telecommunications complaint?

    • Who should I contact if I have questions regarding my property tax notice?

    • Who should I contact if I have questions regarding the City's annual fire assessment fee?

    • Who should I contact if I'm injured on City property?

    • Who should I report a defect in a sidewalk, obstruction at intersections and medians, or a pothole in the roadway?

  • Fire-Rescue

    • Can I arrange a fire station tour or a fire truck to visit my event?

    • Does Sunrise Fire-Rescue participate in donation telephone solicitations?

    • Does Sunrise Fire-Rescue recharge fire extinguishers?

    • How can I find out my home's proximity to a fire hydrant or fire station?

    • How can I obtain a copy of my ambulance report?

    • How can I report an emergency in the City of Sunrise?

    • The fire hydrant in front of my house has started to leak. Does Sunrise Fire-Rescue take care of that?

    • What should I do to prepare for a storm or hurricane?

    • Where can I go to get my blood pressure checked?

    • Who can I call regarding questions about my ambulance bill?

    • Who can I call to schedule a fire inspection for my new business?

    • Who can I call to sign up for a CPR course?

    • Will an ambulence transport me to the hospital of my choice?

  • Human Resources

    • Can I contact the hiring department directly?

    • Do current City employees have to complete a new application when applying for a different position?

    • Does the City accept in-person resumes and applications?

    • How do I check the status of a submitted application?

    • How do I contact the Human Resources Department?

    • I had an interview and may be considered to be hired. What happens now?

    • If I am qualified, why have I not been called? Will I receive a letter?

    • When will I be called for an interview?

    • Will you take experience in lieu of a degree?

  • Leisure Services

    • Can the City help me with food, social services, or other resources?

    • How can I find out about City of Sunrise events?

    • How can I find out about City of Sunrise Recreational Programs?

    • How can I perform at the Sunrise Civic Center Theatre or other City events?

    • How can I promote or advertise my business at City events?

    • How can I rent a room or pavilion for an event?

    • What are the public transportation options for Sunrise residents?

    • Where can I find information about City parks and hours of operation?

    • Where can I learn about the largest recurring annual events in Sunrise?

  • Police

    • Do I have to register my security alarm with the Sunrise Police Department?

    • How can I claim property that was stolen from me and recovered by the Sunrise Police?

    • How can I commend a Police employee's superior performance?

    • How can I obtain a copy of a police report?

    • How can I register a complaint regarding a Police employee?

    • How can I report an emergency in the City of Sunrise?

    • How can I start a Neighborhood Watch in my community?

    • How do I join the Citizen's Volunteer Patrol (CVP)?

    • How do I report a traffic-related concern?

    • How do I report dangerous or illegal activity?

    • How do I take care of a parking ticket or traffic citation?

    • I was the victim of a crime. Do I have any specific rights?

    • Is there a reason the Community Enhancement and Code Compliance Division can't resolve complaints immediately?

    • My child is interested in the Police Explorer program. Who do I call for details?

    • What is the difference between criminal profiling and bias-based profiling?

    • Where can I get employment fingerprints taken?

    • Who do I contact if I have problems with my landlord or lease?

    • Will my neighbor know that I reported a code violation at his/her property?

  • Public Service/Utility Billing

    • Are there any liens or other outstanding utility account balances on my property?

    • Does the City of Sunrise provide utility service to my property?

    • Does the City of Sunrise recycle?

    • How do I close out my utility account and when will I receive a refund check, if applicable?

    • How is my utility bill calculated?

    • How long will my utility deposit be held?

    • How may I pay my City of Sunrise utility bill?

    • How quickly will my utility service be turned on after account activation?

    • I have a question with my water bill or a water problem. Who do I contact?

    • I need to dispose of large household items. When is my next bulk trash pick-up?

    • If I drain and refill my swimming pool, can I get a water bill credit?

    • My utility bill includes a charge for "storm water." What is this?

    • My utility bill includes a charge for "wastewater." What does this mean?

    • My utility service was turned off. Can I turn it back on myself?

    • What are the current watering restrictions?

    • What can I do to lower my water bills?

    • What should I do if my service is interrupted?

    • When is my utility payment due?

    • Where can I dispose of hazardous waste?

    • Where is my meter located?

    • Who do I call if my garbage, recycling, or bulk trask wasn't picked up?

    • Who is reading my meter?

    • Will I get a late notice if my utility bill is not paid on time?

  • Public Works

    • How can I have graffiti removed?

    • How can I have my canal cleaned?

    • How do I report a road issue like a pothole, speed bump, or parking problem?

    • I'm concerned about raining affecting the water level of a nearby canal. Who should I call?

    • The sidewalk in front of my house needs to be repaired. Who do I call?

    • There is a dead animal in the street. How can I have it removed?

    • There is a street light out on my street. How do I get this repaired?

    • Who repairs or replaces damaged or missing street signs?

  • Utilities

    • Are low-volume watering methods allowed?

    • Can I request a water bill variance for a fundraising car wash?

    • Do you install gas appliances?

    • Do you install gas piping?

    • Do you repair gas appliances?

    • Do you sell gas water heaters?

    • Do you sell propane?

    • Does the City offer a free paint program?

    • How can I find out if natural gas is available to my home or business?

    • How can I find out if there is a gas line in my yard?

    • How do I Adopt-A-Street?

    • Is natural gas cheaper to use than electric?

    • What does it cost to have natural gas service brought to my location?

    • What does the City of Sunrise do to protect the local environment?

    • What should I do if I think I smell gas?

    • When can I use a pressure washer?

    • When can I wash my car or boat?

    • Where do I apply for a toilet rebate?

    • Who do I call about my gas bill?